Terms and Conditions: The Breakdown Man (Wigan)
1. Services Provided
The Breakdown Man (“I,” “me,” or “my”) provides vehicle recovery, roadside assistance, and transportation services. As a sole operator, I run the business and carry out every job myself. By requesting my services via phone, text, or website, you (the “Customer”) agree to these terms.
2. Quotations and Call-Out Fees
- Fixed Quotes: Quotes are based on the information provided by the Customer (vehicle make, model, location, and condition). I reserve the right to adjust the price if the situation differs from the description (e.g., the vehicle is stuck in a ditch, has locked wheels, limited access or is a larger class than stated).
- Cancellations: Once my recovery vehicle has been dispatched, no refund is payable, even if the vehicle is started or recovered by other means before my arrival.
3. Payment Terms
- Payment in Advance: Unless otherwise agreed in writing, full payment is required in advance, before the recovery truck is dispatched to the job. Payment is never taken after the work is done.
- Methods: I accept Bank Transfer.
- Right of Lien: I reserve the right to retain possession of the vehicle (Legal Lien) until all outstanding recovery and storage charges are paid in full.
4. Access and Safety
- The Customer must ensure the vehicle is in a location accessible by a standard recovery truck.
- I reserve the right to refuse service if the environment is deemed unsafe for me or my equipment, or if the Customer is abusive or under the influence of alcohol or drugs.
5. Liability and Damage
- Pre-existing Damage: I am not liable for any damage that existed prior to my arrival. A brief visual inspection may be conducted before loading.
- Mechanical Failure: I am not responsible for further mechanical or electrical failure that occurs during the standard loading, towing, or unloading process (e.g., snapped cables or gearbox issues on an already damaged car).
- Personal Effects: The Customer is responsible for removing all high-value personal items from the vehicle. I am not liable for loss or damage to items left inside.
6. Waiting Time
My quotes include a standard 20-minute window for loading. If I am delayed by the Customer, the Police, or a third party, an additional Waiting Fee of £50 per 30 minutes may be applied.
7. Law and Jurisdiction
These terms are governed by the laws of England and Wales. Any disputes will be handled within the jurisdiction of the courts local to Wigan.
